PRIVACY POLICY
This privacy policy gives you information about how Insights Foundation collects and uses your personal data through your use of this website, including any data you may provide when you email us, apply for support or a Gift of Discover, or sign up to become a volunteer. This website is not intended for children and we do not knowingly collect data relating to children.
Controller
The Insights Group Limited (Insights Group) is made up of different legal entities. This privacy policy is issued on behalf of the Insights Group so when we mention "Insights Foundation", "we", "us" or "our" in this privacy policy, we are referring to Insights Foundation, who is the controller and responsible for this website. Insights Foundation is a Scottish registered charity with registration number SC651829.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the information set out in the contact details section.
1. The types of personal data we collect about you
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name and last name.
- Contact Data includes email addresses and telephone numbers.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
- Usage Data includes information about how you interact with and use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
2. How is your personal data collected?
We use different methods to collect data from and about you including through:
- Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you
- apply for our support or to volunteer with us;
- subscribe to our service or publications;
- request marketing to be sent to you;
- give us feedback or contact us.
- Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
- Technical Data is collected from analytics providers such as Google Analytics and HubSpot.
3. How we use your personal data
Legal basis
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
- Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
- Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
- Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.
Purposes for which we will use your personal data
Direct marketing
You will receive marketing communications from us if you have requested information from us or signed up with us and you have not opted out of receiving the marketing.
We may also analyze your Identity, Contact, Technical, Usage, and Profile Data to form a view which products, services, and offers may be of interest to you so that we can then send you relevant marketing communications.
Opting out of marketing
You can ask to stop sending you marketing communications at any time by checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links within any marketing communication sent to you or by contacting us at info@insightsgroupfoundation.com.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or service purposes.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.
| Provider | Name | Description |
| hs-analytics.net | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. |
| hsleadflows.net | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. |
| hs-scripts.com | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. |
| hubspot.com | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. |
| insights.com | ARRAffinity | Used to distribute traffic to the website on several servers in order to optimise response times. |
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
| Provider | Name | Description |
| Google Analytics | _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| Google Analytics | _gat | Used by Google Analytics to throttle request rate. |
| Google Analytics | _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| Microsoft | ai_user | Used by Microsoft Application Insights software to collect statistical usage and telemetry information. The cookie stores a unique identifier to recognise users on returning visits over time. |
| Google Analytics | collect | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices an d marketing channels. |
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Provider | Name | Description |
| hubspot.com | __hssrc | Collects anonymous statistical data related to the user's web site visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website's users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. |
| hubspot.com | __ptq.gif | Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. |
| hubspot.com | hubspotutk | Keeps track of a visitor's identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts. |
4. Disclosures of your personal data
We may share your personal data where necessary with Insights Learning & Development Limited, an Insights Group entity for the delivery of digital profiles and to connect you with a volunteer, where requested.
5. International transfers
We do not transfer your personal data outside the UK.
6. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law, we may have to keep basic information about our users (including Contact, Identity, Financial and Transaction Data) for a period of time as determined by the applicable legislation.
8. Your legal rights
You have a number of rights under data protection laws in relation to your personal data.
9. Contact details
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
- Email address: info@insightsgroupfoundation.com
- Postal address:
Terra Nova
3 Explorer Road
Dundee, Scotland,
DD2 1EG
10. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
11. Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on May 2024.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
12. Third-party links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.